If your goods are sent via DPD:
DPD will usually send you a text or e-mail to let you know your one hour predicted timeslot on the day of delivery. Please use your tracking details and ensure you have an up-to-date mobile number/e-mail address
If your goods are sent via UKMail:
Shipments are generally delivered anytime between the hours of 9:00 a.m. and 6:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. Most delivery’s will be assigned a one or two hour timeslot which can be found by tracking your parcel from your “My Cake Diamonds Account” order page
Delivery (Online Orders Only)
Once your order has been dispatched, it will be sent along via one of our designated couriers ; DPD or UKMail.
DPD/UKMail aim to deliver the next working day but this is NOT a guaranteed service.
If you require a guaranteed service, please choose the guaranteed service option.
At our discretion, we may need to use an alternate carrier should one of the services be unavailable.
We will always do our best to ensure your cake gets to you ON or BEFORE your chosen date although this is NOT guaranteed.
We cannot be held responsible for delays by the carrier (i.e Due to Bad Weather, Non-Accessible Delivery Points).
It’s important to CHECK your e-mail regulary for tracking information and ensure someone will be home/work to sign for it.
If the goods are returned to us, we have to charge a £15 redelivery fee to our couriers.
It’s REALLY important that when you recieve your item, you ensure the box is intact and in a good condition.
If the box is damaged, it’s important you let the driver know you to mark it as “damaged” on their system.
Only then we can take action and will contact the courier company directly to arrange an agreement.
If you sign for the goods and “Accept” the parcel, we hold NO responsibilty for any damage.