Cake Diamonds – COVID19 statement
With many of our customers, bride and grooms, understandably concerned about the recent COVID-19 developments, and the global effect of coronavirus (COVID-19) continues to evolve, we are firmly committed to the health and safety. We are closely monitoring the changing situation, and complying with public health guidance.
Our current status:
Cake Diamonds are operating “business as usual” where possible and our services remain operational.
We’re working closely with our suppliers and our services will remain operational wherever possible.
Update: We are aware that following government advice that some bride & groom’s may wish to/ may have had to move their wedding date further along in the months ahead due to the outbreak of the virus.
Our current policy in regards to cancellations of “Made to Order/Personalised Cakes ” are that orders are non-refundable under UK Law (unless faulty) as per our terms which can be found here and therefore also become non-transferable. However, we are here to support our bride and grooms, and should they wish to postpone their wedding ; in this exceptional circumstance we are able to transfer the date of the wedding further ahead in the year/next year at no extra charge (unless the delivery location changes ; in which there maybe a small extra charge). If you haven’t yet decided on the new date, we’ll be happy to put your account on-hold and await your instructions regarding a new date.
Should you cancel your wedding, we can only advise you to contact your wedding insurance provider
While the circumstances continue to change and we modify our operations as necessary, we thank you for your cooperation.
As new developments occur, be assured we are committed to taking care to maintain our level of service.
We extend our sincere thanks to our customers and ongoing support and loyal dedication during this time.